Formal letter_Anna García Montagudo

Dear Sir or Madam,

I am writing in order to complain about an MP3 Player that I purchased last Friday on “Gadgets” your website.

I am a habitual consumer so this is not my first time buying on your website. I have already obtained different gadgets and I was always fulfilled. In this case, the MP3 that I have acquired on 1st November 2019 is defective. 

First of all, when I use the MP3 for ten minutes, it turns off without any reason. Moreover, when I connect my headphones the music stops working. Lastly, the first time that I opened the MP3 it had the screen broken, hence I am so disenchanted.

Eventually, I would like to have a refund or replacement of the defective device at the earliest.  

I look forward to hearing from you.

Yours faithfully,  

Dafne Young