LETTER - Mireia Vallcorba

Dear Sir/Madam.

I am writing to complain about an mp3 player I bought from your website last Friday.

At first, despite the fact that the sound was very poor, I downloaded some songs, I recorded them to the MP3 player, and it worked very well. After a few days, the sound improved, but then again it became very weak and now I can hardly hear anything.

In addition to that, I am also disappointed with the battery life. According to the features written on your website, the battery was supposed to last between three and four days. Nevertheless, it barely lasted me one day.

In conclusion, I feel very disillusioned with the sound and the life battery. To resolve the problem, I will be very grateful if you could replace this faulty MP3 player with a new one as soon as possible.