Letter of complaint - Pau Fabà Ubach
Dear Sir/Madam,
I am writing this email to complain about
a product I bought last Friday, November the 8th, at your online
store Gadgets. The product in particular is an MP3 Player which, as far as I’m
concerned, should be able to play all .mp3
files. In this case, the device is not only unable to reproduce some of them,
moreover, it does not recognize new audio archives added via SD card.
In my opinion, an appropriate device
of these characteristics should be designed to satisfy the main purpose of its
existence: listening to music. With the problem I have, this turns out to be
not as properly as I would like to. The main reason is that I can not listen to
the play-lists I make in the correct order. Some songs appear to be deleted. Due
to this, they can vary from a very intense heavy metal song to a relaxing and
chill out theme, breaking the unifying thread of the songs list.
In addition, not being able to use
the SD card makes it even more useless. I basically use the device to listen to
music whenever I go outside and it is easier for me to have different removable
cards which I can carry rather than depending on having a computer to pass new
songs every time I want to change them (it is remarkable to say that the player
supports a maximum of approximately 200 songs).
For the aforementioned reasons, it
would be a great measure to have my MP3 Player fixed as soon as possible. If
that is not an option, a refund would ultimately be a fair compensation.
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