diumenge, 10 de novembre del 2019

FORMAL EMAIL - Emma Ballestero


Dear Sir or Madam,

I am writing this letter to complain about an MP3 Player I bought on Gadgets last Friday. As far as I am concerned shops and websites should work efficiently so that you get the product in good conditions and so that people keep trusting your services.

First of all, the website was working very slowly and I spend three hours trying to buy a MP3 Player. I was almost gonna give up and buy it in another website. Furthermore, I called one of your workers and no one answered.

On the other hand, the product arrived ten days later than the date the website stated. Last but not least the product was not the one that I ordered and the color of it was also different.

To sum up, what amazes me is the fact that websites and shops have such poor service. I demand an explanation and obviously a refund or an exchange for the product I bought in the beginning.

Yours faithfully,

Emma Ballestero

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